To align with our customer experience improvement initiative, effective immediately, all Liquid BioCell orders will not include customer product samples or product catalogs.
As you may know, Liquid BioCell is manufactured in California and arrives to the Modere facility already packaged. Opening the packaging to insert samples or a catalog has led to damaged packaging and/or shipping delays; therefore, these will be omitted from Liquid Biocell orders going forward.
We understand this is a tradeoff, so please help us communicate this new direction to your team members. We appreciate your partnership and look forward to more improvements to come. Please contact customer service at 877-MODERE1 if you have any questions.