The following letter was sent to all Modere customers on July 31, 2020, regarding the ongoing inventory and shipping delays.
Thank you for choosing Modere in your mission to live a cleaner, healthier life.
We appreciate your patience, support, and loyalty as we are working towards delivering your order. During these unprecedented times, we’ve met the surge in demand for our products with many efforts. Nonetheless, we’ve fallen short of your expectations and our own high standards in which we take great pride. Please be assured that we will satisfy every single customer and are committed to delivering your order as quickly as possible. We’ll inform you the minute it’s on its way.
Please accept our apology for this inconvenience and if there is anything we can do for you, please reach out to our Customer Experience team. Earning your trust is a responsibility we take very seriously, and your shopping experience should be nothing less than extraordinary.
Again, thank you for your patience.